Terms of Use
CONDITIONS
Client – an individual placing Orders on the website www.km20.ru, or indicated as the recipient of the Goods, or using the Goods, solely for personal, family, household and other needs not related to business activities.
Seller – Bubnovyi Valet LLC
Online store – an Internet site owned by the Seller, where the goods offered by the Seller to its Clients for placing Orders are presented, as well as the terms of payment and delivery of these Orders to Clients.
Website – www.km20.ru
Goods – an object of the material world, not withdrawn from civil circulation and presented for sale on the Site.
Order – a duly executed request of the Client for delivery to the specified address of the list of Goods selected on the Site.
Delivery service – regular couriers of the Seller or a third side providing services for the delivery of Orders to Clients under an agreement with the Seller.
GENERAL PROVISIONS
The site is owned and administered by Bubnoviy Valet LLC
By ordering goods through the online store, the Client agrees to the Terms of Sale of Goods (hereinafter referred to as the Terms) set forth below.
These Conditions, as well as information about the Goods presented on the Site, are a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
The relations between the Client and the Seller are subject to the provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2 Chapter 30), as well as the Law of the Russian Federation “On Protection of Consumer Rights” dated 07.02.1992 No. 2300-1 and other legal acts adopted in accordance with them.
The Seller reserves the right to make changes to these Terms, in connection with which, the Client undertakes to regularly monitor changes in the Terms posted in the "Terms of Sale" section.
The Client agrees to the Terms by clicking the "Confirm Order" button at the last stage of placing an Order on the Site.
REGISTRATION ON THE SITE
To place an Order, the Client must register on the Site.
The Seller is not responsible for the accuracy and correctness of the information provided by the Client during registration.
The Client undertakes not to disclose to third parties the login and password specified during registration. If the Client suspects the security of his login and password or the possibility of their unauthorised use by third parties, the Client undertakes to immediately notify the Seller about this by sending an e-mail to the Customer Service.
FORMULATION AND TERMS OF IMPLEMENTATION OF THE ORDER
The Client's order can be placed in the following ways: accepted by phone or placed by the Client independently on the Site.
When placing an Order, the Customer must provide the following information:
- Client's or Recipient's First and Second name;
- Order delivery address;
- Contact number.
The Seller has the right to refuse to conclude an agreement and place an Order, without giving reasons.
The deadlines for the receipt of the Order by the Client depend on the address and region of delivery, the work of a particular Delivery Service, and do not directly depend on the Seller.
All information materials presented on the Site are for reference only and cannot fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes and shapes. If the Client has any questions regarding the properties and characteristics of the Goods, before placing the Order, the Client must contact the Seller.
In the absence of the ordered Goods in the Seller's warehouse, including for reasons beyond the control of the Seller, the Seller has the right to cancel the specified Goods from the Client's Order and notify the Client about this by sending an electronic message to the address or by phone specified during registration.
In the event of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods, at the request of the Client, is returned by the Seller to the Client in the manner in which the Goods were originally prepaid.
DELIVERY
The methods of delivery of goods are indicated on the Site in the "Delivery" section.
The delivery area is limited to the Russian Federation
The Seller will make every effort to comply with the delivery times indicated on the Site, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
The risk of accidental loss or accidental damage to the Goods passes to the Client from the moment the Order is transferred to him and the recipient of the Order affixes a signature in the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller reimburses the Customer for the cost of the Order prepaid by the Customer and delivery after receiving confirmation of the loss of the Order from the Delivery Service.
The cost of delivery does not depend on the weight and dimensions of the parcel, only on the region of delivery.
Upon delivery, the Order is handed over to the Client or the person indicated as the Recipient of the Order. If it is impossible to receive an Order placed for cash by the above persons, the Order is handed over to a person who is ready to provide information about the order (consignment number and / or full name of the Recipient), as well as pay the cost of the Order in full to the person delivering the Order.
In order to avoid cases of fraud, as well as to fulfill the obligations assumed in clause 4.6., when handing over a prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Order. The Seller guarantees the confidentiality and protection of the Recipient's personal information. (Is it possible to receive by another person by proxy?)
When transferring the Order, the Client must check the appearance and packaging of the Order, the quantity of the Goods in the Order, completeness, assortment.
The terms allotted by the Seller for the receipt of the Order by the Client are limited and are indicated when placing the Order, at the stage of choosing the appropriate delivery method.
Non-receipt of the Order within the terms specified in clause 4.9 of the Conditions is considered the Client's refusal from the sales contract and is the basis for the cancellation of the Order by the Seller. If the unreceived Order was prepaid, the funds are returned to the Client in the manner provided for in clause 3.7 of the Terms.
PAYMENT FOR GOODS
The price of the Goods is indicated on the Site. In case of incorrect indication of the price of the Goods ordered by the Customer, the Seller informs the Customer about it as soon as possible in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Client, this Order is considered canceled. If the Order has been paid, the Seller returns to the Client the amount paid for the Order.
The price of the Goods may be changed by the Seller unilaterally. The price of the Goods is indicated at the last stage of placing the Order and is valid at the time of pressing the "Confirm Order" button. In this case, the price of the Goods ordered by the Customer is not subject to change.
Methods of payment for the Goods are indicated on the Site in the "Payment" section. The agreed payment method is the method chosen by the Client from the available payment methods when placing the Order.
When prepaid for the Goods, the Order is accepted for processing only after the Client's funds are credited to the Seller's settlement account. At the same time, the Goods under the Order are not reserved, and the Seller cannot guarantee the availability of the Goods in the Seller's warehouse, indicated at the time of placing the Order, as a result, the Order processing time may increase.
Features of payment for the Goods using bank cards
5.5.1. In accordance with the regulation of the Central Bank of the Russian Federation "On the issue of bank cards and on operations performed using payment cards" dated December 24, 2004 No. 266-P, bank card transactions are performed by the cardholder or a person authorized by him.
5.5.2. The procedure for payment using bank cards is indicated on the Site in the "Payment" section.
5.5.3. Bank card transactions are authorized by the bank. If the bank has reason to believe that the operation is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards are subject to Article 159 of the Criminal Code of the Russian Federation.
5.5.4. In order to avoid cases of various kinds of illegal use of bank cards when paying, all Orders placed on the Site and prepaid with a bank card are checked by the Seller. The Seller reserves the right to cancel the Order without giving a reason. The cost of the Order is returned to the owner's bank card.
The Seller has the right to provide the Customer with discounts on the Goods and establish a bonus program. Types of discounts, bonuses, the procedure and conditions for accrual are indicated on the Site in the "Discounts" section and can be changed by the Seller unilaterally.
The Seller has the right to establish discounts in order to promote one or another method of payment or delivery of the Goods. In this case, the Seller may limit the terms of the discounts.
When carrying out marketing activities involving the investment of any objects in the Client's orders, the delivery of these investments is carried out at the expense of the Client. To cancel the investment, the Client must contact the Customer Service.
PROMOTIONS
During special promotions, additional discounts are not applied, unless otherwise stipulated in the terms of the promotion.
RETURN OF GOODS
Return of goods of proper quality.
6.1.1. The Customer has the right to refuse the ordered Goods at any time before receiving it, and after receiving the Goods - within 14 days, not counting the day of purchase. The return of Goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved.
6.1.2. The Client does not have the right to refuse Goods of proper quality having individually defined properties if the specified Goods can be used exclusively by the Client purchasing it.
6.1.3. If the Customer refuses the Goods in accordance with clause 6.1.1. of the Terms, the Seller returns to him the cost of the returned Goods, with the exception of the Seller's costs for delivery of the returned Goods from the Customer, no later than 10 days from the date of receipt by the Seller of a written application and the goods from the Customer.
6.1.4. If, at the time of the Client's request, a similar product is not available for sale from the Seller, the Client has the right to refuse to execute the contract of sale and demand a refund of the amount of money paid for the specified product. The seller is obliged to return the amount of money paid for the returned goods within 5 working days from the date of return of the goods.
Return of goods of inadequate quality
6.2.1. The Customer may return the Goods of inadequate quality to the manufacturer or Seller and demand a refund of the amount of money paid during the warranty period, expiration date or, if such a period is not established, within a period not exceeding 14 calendar days. The Customer may also require the replacement of Goods of inadequate quality or the elimination of deficiencies.
6.2.2. In the event of the Client's withdrawal from the contract and a demand for a refund of the amount of money paid for the goods in accordance with clause 6.2.1. of the Terms, the cost of the Goods shall be refunded to the Client within 10 days from the moment the Seller receives a written application and the goods from the Client.
Refund of funds
6.3.1. Funds are subject to refund in the way that was used by the Customer when paying for the Goods.
6.3.2. If the refund is made at the same time as the return of the goods by the Client, the refund of the specified amount is carried out by the Seller with the consent of the Client by transferring the corresponding amount to the Client's bank account specified by the Client.
The procedure for actions in case of violation by the seller of the terms of the assortment (resortment).
6.4.1. In case of transfer of Goods in violation of the terms of the assortment, the rules of Article 468 of the Civil Code of the Russian Federation do not apply.
6.4.2. In case of detection of Goods in the Order that do not correspond to the ordered assortment (re-sorting), the Customer has the right to refuse this Product when transferring the order and demand replacement for Goods in the assortment provided for by the Order, or a refund for the actually non-transferred Goods.
6.4.4. Replacement of goods that do not correspond to the Order according to the assortment is carried out by returning funds by the Seller to the Customer for an incorrectly completed order and placing a new order.
6.4.5. If it is impossible to replace the Goods, the Seller notifies the Customer by sending a message to the email address or by phone specified by the Customer during registration, and the funds actually paid for the non-transferred goods are returned in accordance with the procedure provided for in clause 6.4.6.
6.4.6. The funds paid by the Client for the actually non-transferred Goods are subject to refund within 10 days from the date of receipt of the Client's written request for a refund. The refund of the amount paid for the goods is carried out in the way in which the payment was made.
Procedure for actions in case of violation by the Seller of the quantity condition.
6.5.1. When transferring an Order, the Customer is obliged to check the quantity of Goods in the Order. If discrepancies in the quantity of Goods in the Order are found by the Customer during the transfer of the Order, the Customer is obliged to draw up an Act of Discrepancy in quantity in the presence of a representative of the Seller or carrier.
INTELLECTUAL PROPERTY
All text information and graphic images on the Website are the property of the Seller and/or its counterparties.
GUARANTEES AND RESPONSIBILITIES
The Seller is not responsible for the damage caused to the Customer as a result of improper use of the Goods ordered on the Website.
The Seller is not responsible for the content and functioning of sites that contain links to the Site.
The Seller has the right to assign or in any other way transfer its rights and obligations arising from its relationship with the Client to third sides.
The Customer undertakes not to use the ordered Goods for business purposes.
CONFIDENTIALITY AND PROTECTION OF PERSONAL INFORMATION
Providing information to Clients:
9.1.1. When registering on the Website, the Client provides the following information: Last name, First name, email address, password to access the Website.
By submitting their personal data when registering on the site, the Client agrees to their processing by the Seller, including for the purpose of promoting goods and services by the Seller.
9.2.1. If the Customer does not want his personal data to be processed, he must contact the Seller's Customer Service. In this case, all information received from the Client (including login and password) is deleted from the Seller's customer base and the Client will not be able to place Orders on the Site.
Use of information provided by the Client and received by the Seller.
9.3.1 The Seller uses the information:
- to register a Client on the Website;
- to fulfill its obligations to the Client;
- to evaluate and analyze the work of the Site;
- to determine the winner in the promotions held by the Seller.
9.3.2. The Seller has the right to send advertising and informational messages to the Client. If the Customer does not want to receive mailings from the Seller, he must change the corresponding subscription settings in the "Personal Account" section. To log in, you must enter your username and password.
Disclosure of information received by the Seller:
9.4.1. The Seller undertakes not to disclose the information received from the Client. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the Client.
9.4.2. Disclosure of information in accordance with reasonable and applicable requirements of the law is not considered a violation of obligations.
The Seller has the right to use the "cookies" technology. "Cookies" do not contain confidential information and are not transmitted to third sides.
The Seller receives information about the IP address of the Site visitor www.km20.ru . This information is not used to identify the visitor.
The Seller is not responsible for the losses that the Customer may incur as a result of his login and password becoming known to a third side.
If the Seller has suspicions about the use of the Client's account by a third side or malicious software, the Seller has the right to unilaterally change the Client's password.
OTHER CONDITIONS
The law of the Russian Federation applies to the relationship between the Client and the Seller.
In case of questions and complaints from the Client, he must contact the Seller's Customer Service by phone or e-mail. Both sides will try to resolve all disputes arising through negotiations, if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.
The court's recognition of the invalidity of any provision of these Terms and Conditions does not entail the invalidity of the remaining provisions.
A list of non-food products of proper quality that are not subject to return or exchange for similar goods of other sizes, shapes, dimensions, styles, colors or configuration.
(Approved by Decree of the Government of the Russian Federation No. 55 of January 19, 1998)
1. Goods for the prevention and treatment of diseases at home (sanitation and hygiene items made of metal, rubber, textiles and other materials, medical instruments, devices and equipment, oral hygiene products, eyeglass lenses, child care items), medicines.
2. Personal hygiene items (toothbrushes, combs, hair clips, hair curlers, wigs, hairpieces and other similar products).
3. Perfumery and cosmetic products.
4. Textile goods (cotton, linen, silk, wool and synthetic fabrics, goods made of non-woven materials such as fabrics - ribbons, braid, lace and others); cable products (wires, cords, cables); construction and finishing materials (linoleum, film, carpets and others) and other goods sold on square footage).
5. Sewing and knitted products (sewing and knitted underwear products, hosiery products).
6. Products and materials in contact with food, made of polymer materials, including for single use (tableware and kitchen accessories, containers and packaging materials for storage and transportation of food products).
7. Household chemicals, pesticides and agrochemicals.
8. Household furniture (furniture sets).
9. Products made of precious metals, with precious stones, of precious metals with inserts of semi-precious and synthetic stones, faceted precious stones.
10. Cars and motor goods, trailers and numbered units for them; mobile means of small mechanization of agricultural work; pleasure craft and other household watercraft.
11. Technically complex household goods for which warranty periods are established (metal-cutting and woodworking household machines; household appliances; household electronic equipment; household computing and multiplying equipment; photo and film equipment; telephones and fax equipment; electric musical instruments; electronic toys, household gas equipment and devices).
12. Civilian weapons, the main parts of civilian and service firearms, cartridges for it.
13. Animals and plants.
14.Non-periodical publications (books, brochures, albums, cartographic and musical editions, sheet music editions, calendars, booklets, publications reproduced on technical media).
Seller: LLC “Bubnoviy Valet”
BIN: 5087746542208
TIN: 7702690333
Legal address: 125009, Moscow, Stoleshnikov lane, 2, p. 1, Floor 1, Office 1
Actual address: 125009, Moscow, Stoleshnikov lane, 2, p. 1